Sometimes I have to wait longer that I would prefer when I visit. What causes these delays?

It’s because we are sitting in the back eating doughnuts! Or it might be because your doctor has a few more minutes of solitaire left to go on his/her computer. Believe me when I say that everyone here at Claws & Paws Veterinary Hospital® places a high value on your time and the above are not reasons for any delay you might experience.

In all seriousness, my employees work very hard and one of their main goals is to give you great service. As the Practice Manager and the one writing this answer, I can assure you that we have a very high-paced hospital and all of my employees should be working very hard to minimize your wait time.

However, even though we set appointment schedules, sometimes we have very ill patients and emergencies that must be seen immediately. Other times, we have clients who catch a train, get caught in traffic or are otherwise late. We apologize for any delays, no matter the reason, and we always strive to do our best to minimize your waiting time.